Homeowner guidance
What might be wrong with my HVAC?
Describe what your heating or cooling system is doing. Get a preliminary service recommendation, urgency guidance, and safe next steps.
Why Gotham Home Services
This tool gives a preliminary recommendation for home heating and cooling problems in Manhattan, Brooklyn, Queens and Long Island. Describe your symptoms and the assistant suggests the likely issue, urgency level and safe next steps. It is guidance only, not a diagnosis — a Gotham Home Services technician confirms the problem on site before any work begins, and every job is quoted on request. Gotham Home Services Inc. is a residential-first HVAC contractor licensed by NYC DCWP (License 2132513-DCWP, valid through February 28, 2027). If your system has failed completely or you smell gas, call (516) 348-5145 — dispatch can help.
Describe your HVAC issue
Get preliminary guidance before requesting service. This does not replace an on-site diagnosis.
Ready for an on-site assessment?
Send your details directly to dispatch.
FAQ
Frequently asked questions
Does the HVAC issue helper diagnose my system?
No. It gives a preliminary recommendation, urgency guidance and safe next steps. A Gotham Home Services technician confirms the problem on site before any work begins.
Who do I call for an urgent HVAC problem?
Call dispatch at (516) 348-5145. Emergency dispatch is available across Manhattan, Brooklyn, Queens, the Bronx, Staten Island and Long Island.
How is pricing handled?
Pricing is quote on request. A technician diagnoses the problem on site and provides a written quote before approved work begins.
Last updated by the Gotham Home Services team.